Common controls appear on the left of the top bar to provide quick access to common functions. The following are the controls available on the top bar:
| Button | Name | Description | ||||||||||||
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IM Status menu | You can set your IM status using this menu. The IM status set with this menu appears only if you have logged in. The status set appears to others subscribing to your IM status. You can set the following IM status:
For more information, see Viewing presence status. |
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Agent Greetings (start and stop) | This is a toggle button to start or stop an agent-greeting playback. The Agent Greetings button is available in addition to any triggers that have been defined for automatic playing of a greeting. For the procedure to play agent greetings, see Playing recorded greetings manually.
 Note The Agent Greetings button appears only if you have greetings configured in the Agent Preference dialog box. The button changes to active only after accepting an incoming call. |
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Mute Phone (mute and unmute) | This is a toggle button to mute and un-mute audio. To mute and unmute the system, see Putting a call on mute.
Note The Mute Phone button is only visible and active in the My Computer configuration. |
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Audio Monitor | This control allows you to view the current audio levels used for your microphone and speakers. To view the voice quality, see Monitoring audio quality and VoIP traffic.
Note The Audio Monitor button is only visible and active in the My Computer configuration. |
